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Operation and Maintenance Service Management

Urban Traffic Management
Transportation Management
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Operation and Maintenance Service Management
Smart City
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Solution introduction:

Hisense cloud platform of operation and maintenance has broken through the failure detection technology based on big data. The cloud platform uses GIS, virtualization, cloud and other technologies to solve the current industrial problems of low equipment integrity, difficulty in finding failure, low solution efficiency, incontrollable management and to achieve high efficiency and low cost operation and maintenance and to make operation and maintenance service and management intelligent, intuitive and efficient finally.

Frame diagram:

Operation and maintenance service management

Our company provides the best operation and maintenance services of ITS system. In the operation and maintenance services, our company put forward the "butler service" concept and provides 7x24 hours service in the field and provides quick failure reporting form APP. Active inspection is conducted for the equipment through the 400 calling system and operation and maintenance management system to achieve the first time to find failure and deal with the failure. The customer's problem can be solved in the close loop, high efficiency way and each problem can be tracked by a professional account manager until the problem is solved completely. A consultation system will be established for difficult problems and the consultation team consist of people from the R&D department, quality department, procurement department and service department to rapidly response and formulate the effective solutions. 

Advanced operation and maintenance platform of intelligent transportation

The company has independently developed and researched operation and maintenance platform of intelligent transportation for the operating and maintaining the system and the design of the system is accordance with the ITSS service standards and concept. The platform can integrate the business process of operation and maintenance normatively and efficiently, so that the operation and maintenance service management becomes more intelligent and the response becomes more fast and system availability is higher. The potential rules and values can be excavated and analyzed, which is based on integrative excavating and analysis technology of data. In order to provide decision support for system improvement, process optimization, business efficiency and so on.

Professional team of operation and maintenance management 

Hisense has organized a professional operation and maintenance service management team through the talent introduction and self-training and other ways, who can find and deal with failure first time. The customer's problem can be solved in the close loop, high efficiency way and each problem can be tracked by a professional account manager until the problem is solved completely through the 400 calling system and operation and maintenance management system. A consultation system will be established for difficult problems and the consultation team consist of people from the R&D department, quality department, procurement department and service department to rapidly response and formulate the effective solutions.